Corporate Sector Training

First Aid at Work

Level 3 Award in First Aid at Work

 

This qualification is aimed at learners who wish to become first-aiders in the workplace. This qualification meets the requirements for training first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment. 

How long will it take?

To complete this qualification lit will take 3 days

Topics covered

The qualification covers knowledge such as the roles and responsibilities of the first aider, how to assess an incident and recognising signs and symptoms of injury and illness. The qualification also covers first aid skills in CPR and use of an AED and assisting a casualty who is suffering from major injury and illness such as chest injuries, spinal injuries and anaphylaxis. 

Assessment method

This qualification is assessed by a practical demonstration and written/oral questioning.

Cost £175 (this does not include accomodation / transport)

A light lunch will be provided for this course

Service personnel and veterans recieve a further discount.

Fire Safety

Level 2 Award in the Principles of Fire Safety (also available via eLearning)

 

This qualification is aimed at anyone involved in the management of fire safety in any workplace.  This includes managers, supervisors, team leaders, fire wardens (marshals) and staff working in any area where there is a potential risk of fire.

Learners gaining this qualification will know that fire safety is the responsibility of everyone in the workplace and will recognise the consequences of fire in any premises.

How long will it take?

To complete this qualification takes 1 day

Topics covered

These include hazards and risks, the control of fire risk, principles and practice of fire safety management at work and the role of the nominated fire warden.

Assessment method

This qualification is assessed by a multiple-choice examination.

Cost £70.

(this course does not include accomodation / transport or food).

Service personnel and veterans recieve a further discount.

C.S.A.S Safety Training

Community Safety Accreditation Scheme - Please contact us for details. This qualification is available for Groups / Companies only

Emergency First Aid

Level 3 Award in Emergency First Aid at Work

 

This qualification is aimed at learners who wish to become emergency first-aiders in the workplace. This qualification meets the requirements for training emergency first-aiders in those organisations that have identified that staff need to be trained to this level within their first-aid needs assessment. 

How long will it take?

To complete this qualification learners should expect to undertake 1 day of training

Topics covered

The qualification covers knowledge such as the roles and responsibilities of the first aider and how to assess an incident. The qualification also covers first aid skills in CPR and use of an AED, providing first aid to a casualty who is choking and dealing with external bleeding and hypovolaemic shock.

Assessment method

This qualification is assessed by a practical demonstration and written/oral questioning

Cost £75 (this does not include accomodation / transport or food)

Service personnel and veterans recieve a further discount.

Conflict Management

Level 2 Award in Conflict Management

 

This qualification is aimed at individuals who require training in conflict management. It is appropriate for a wide range of sectors and is suitable for anyone who has a customer facing role, deals with service users or the public. It can also be a useful qualification for individuals who would like a better understanding of how to prevent conflict situations from arising and feel more confident in being able to deal with situations if they arise. 

How long will it take?

To complete this qualification it will take 2 days

Topics covered

These include how communication can be used to solve problems and reduce the likelihood of conflict, the factors that influence human responses in conflict situations, how to assess and reduce risks in conflict situations, how to communicate effectively and de-escalate conflict in emotive situations and good practice to follow after conflict situations.

Assessment method

This qualification is assessed by a multiple-choice test.

Cost £100  (this does not include accomodation / transport or food)

Service personnel and veterans recieve a further discount.

Health and Safety at Work

Level 2 Award in Health & Safety within the Workplace (also available via eLearning)

 

This qualification is designed to provide learners with knowledge of the basic health and safety practices essential in the workplace.

How long will it take?

The total qualification time is 1 day.  

Topics covered

The qualification provides learners with an understanding in the responsibilities of employers and employees, the benefits of good health and safety, steps to a risk assessment and how they can reduce accidents, near misses and ill-health, typical hazards and controls in a workplace, common causes of accidents, near misses and ill-health, emergency procedures and the importance of recording accidents, near misses and ill-health.

Assessment method

This qualification is assessed by a multiple-choice examination

Cost £70

This course is also available via eLearning with us at a cost of £60 You will need to book your examination at our test centre in Norwich, Norfolk UK by contacting us by email at: info@istq.co.uk in order to complete this award. If you cannot visit our test centre in Norwich, Norfolk UK then please DO NOT subscribe to this programme as you will be unable to complete an examination with ISTQ. If you have subscribed to a course you cannot complete you will not be refunded.

(this does not include accomodation / transport or food)

Service personnel and veterans recieve a further discount.

Understanding Stewarding

Level 2 Understanding Stewarding at Spectator Events

 

This qualification is aimed at individuals who wish to work as a steward in the Active Leisure, Learning and Well-being sector. This may include events such as sports, music festivals, concerts, parades or carnivals. It covers how to prepare for events, control entry and exit of customers, identify and deal with crowd problems and respond to emergencies. 

How long will it take?

The total qualification will take 5 days

Topics covered

These include how stewards prepare for spectator events, controlling the entry, exit and movement of spectators at events, monitoring crowds and responding to potential crowd problems at spectator events and responding to injuries, illnesses and other emergencies in active leisure and learning.

Assessment method

This qualification is assessed by a portfolio of evidence.

Cost £1800 and is only available as a group booking 8/10 delegates

(this does not include accomodation / transport or food)

Service personnel and veterans recieve a further discount.

Personal License Holder 

Level 2 Award for Personal License Holder (also available via eLearning)

 

This qualification is aimed at individuals working in, or preparing to work in, any industry that involves the retail sale of alcohol. Anyone wishing to sell or authorise the sale of alcohol by retail on licensed premises must hold a personal licence.

How long will it take?

The total qualification time 1 day

Topics covered

These include the nature, purpose and period of validity of a personal licence, the application process and legal duties when applying for a personal licence, the legal duties of a personal licence holder, the roles, responsibilities and functions of licensing authorities, the nature and strength of alcohol and the effect on the body and the law in relation to premises licences.

Assessment method

This qualification is assessed by a multiple-choice examination.

Cost £115

This course is also available via eLearning with us at a cost of £100 You will need to book your examination at our test centre in Norwich, Norfolk UK by contacting us by email at: info@istq.co.uk in order to complete this award. If you cannot visit our test centre in Norwich, Norfolk UK then please DO NOT subscribe to this programme as you will be unable to complete an examination with ISTQ. If you have subscribed to a course you cannot complete you will not be refunded.

(this does not include accomodation / transport or food)

Service personnel and veterans recieve a further discount.

First Aid for Mental Health

FAA Supervising First Aid for Mental Health

Each year approximately 1 in 4 people in the UK will experience a mental health condition and at least 1 in 6 employees experience common mental health problems in the workplace. Research has shown that work is the biggest cause of stress which can stop people performing at their best.

This FAA accredited 2-Day course goes into detail on a wide range of mental health conditions and the support and help provided by healthcare professionals. It covers the content of both the Level 1 and Level 2 qualifications but is aimed at trainers/assessors/supervisors within the workplace.

The course will provide the knowledge to recognise a wide range of mental health conditions and details the support/therapy provided by professional healthcare providers. You will learn how to start a supportive conversation and when and how to signpost a person to seek appropriate professional help.

You will also recognise and manage stress and understand the impact of substance abuse. In addition, you will learn about the first aid action plan for mental health, be able to put it in place and understand how to implement a positive mental health culture in the workplace.

Session overview

  • What is Mental Health and why do people develop mental health conditions?

  • Identifying Mental Health Conditions

  • How to provide advice and practical support

  • Know how to recognise and manage stress

  • The impact of substance abuse on mental health

  • Understand a first aid action plan for mental health and be able to put it in place

  • How to implement a positive mental health culture in the workplace

  • Understand a range of mental health disorders and the support available from

    professionals

    Assessment

    A range of methods are used, including practical and questioning (open and multiple-choice.)

    Duration

    2 full days’ training 9:30am to 4:30pm Price per delegate £295 (ex VAT)

PMA Health & Social Care

The Prevention and Management of Aggression - for the Health and Social Care Sectors (PMA)

 

The ISTQ PMA certificate for the Health and Socail Care sectors provides employees with the safe practices required when dealing with violent and anti social behaviour from those they are tasked to weork with. 

Delegates will learn the skills required for identification of conflict situations, manage theose situations by positive reinforcement and communication as well as safer moving and handling techniques where required. 

this course aslo includes working with those who have dependencies and Dementiua awareness.

 

How long will it take?

 

To complete this course it will take 2 days

 

Cost £140 per person

 

Group bookings are available upon request at discounted rates.

First Responder First Aid

Level 3 Award in First Aid Response

 

This qualification is aimed at individuals wishing to gain a more comprehensive understanding of first aid along with an understanding of how important medical/environmental intelligence is when dealing with a range of casualties.

How long will it take?

To complete this qualification learners should expect to undertake 4 days of training

Topics covered

These include the role and responsibilities of a first aider, being able to manage an unresponsive casualty who is not breathing normally, being able to manage a casualty with external bleeding, being able to manage a casualty with a minor injury, understand how the environment can impact on the provision of first aid, how to support a variety of casualties and the safe use of an automated external defibrillator.

Assessment method

This qualification is assessed by a practical demonstration and written/oral questioning.

Cost £235 (this does not include accomodation / transport)

A light lunch will be provided daily for the first three days of this course.

Service personnel and veterans recieve a further discount.

 

IOSH Working Safely

Working safely meets the government's guidelines for introductory health and safety training and is a 100 per cent match to the Health and Safety Executive's 'passport' syllabus.

Who should attend the IOSH Working Safely course?

Working safely is for people at any level, in any sector, needing grounding in the essentials ofhealth and safety. Everyone at work should have an understanding of why they must ‘work safely’ – and this course offers exactly that.

It can be used as preparation training for the CITB Health, safety and environment test or as refresher training. This course is the first step towards a CSCS Labourers Card (Green Card).

What are the benefits of attending IOSH Working Safely training? Delegates will be able to carry out the following:

  • Carry out work activities without risk to themselves or others and understand the consequences if they fail to work safely

  • Identify hazards, risks and risk controls and understand the importance of risk assessment with examples of everyday use of risk assessment

  • Take appropriate workplace precautions and understand their importance in the work environment

  • Identify lines of communication in their places of work

  • Identify safety signs and signals

  • Learn how and to whom to report accidents, incidents and near misses in the workplace

    Key topics

  • Machinery safety

  • Chemical safety

  • Legal responsibilities

  • Fire precautions

  • Accident prevention

  • Manual handling

  • Working with VDUs

    How is the IOSH Working Safely course assessed?

    There will be a multiple choice paper at the end of the course and on successful completion candidates will receive an IOSH accredited certificate.

Duration Cost Follow on

Full day course 9.00am – 4.30pm £200.00 + VAT per delegate IOSH Managing Safely

 

IOSH Managing Safely

Who should go on Managing Safely?

Managing safely is for managers and supervisors in any sector, and any organisation. It’sdesigned to get managers up to speed on the practical actions they need to take to handle health and safety in their teams.

What will they get out of it?

What they need to know – and are perhaps reluctant to learn about – in a refreshingly informal way. Managing safely won’t turn delegates into safety experts – but it will give them the knowledge and tools to tackle the health and safety issues they’re responsible for.

Importantly, it brings home just why health and safety is such an essential part of their job. Successful delegates are awarded an IOSH Managing Safely certificate.

Modules:
1. Introducing Managing Safely

Some managers may see health and safety as an add-on to their role even an intrusion. The first module makes it clear that managers are accountable for their teams, and makes a persuasive case for managing safely.

2. Assessing risks

This module defines and demystifies ‘risk’ and ‘risk assessment’. Risk assessments and asimple scoring system are introduced, and delegates carry out a series of assessments.

3. Controlling risks

Here the session tackles cutting risks down, concentrating on the best techniques to control key risks, and how to choose the right method.

4. Understanding your responsibilities

This module looks at the demands of the law and how the legal system works, and introduces a health and safety management system.

5. Identifying hazards

All the main issues any operation has to deal with are covered in this module – entrances and exits, work traffic, fire, chemicals, electricity, physical and verbal abuse, bullying, stress, noise, housekeeping and the working environment, slips, trips and falls, working at height, computer sand manual handling.

6. Investigating accidents and incidents

The session starts with why accidents should be investigated, and goes onto cover why things go wrong, and how to carry out an investigation when they do.

7. Measuring performance

This module explains how checking performance can help to improve health and safety. Delegates learn how to develop basic performance indicators, and get to grips with auditing and proactive and reactive measuring.

Duration
Cost
Follow on courses

4 day course 9.00am – 4.30pm £495 +VAT per delegate NEBOSH

L7 Leadership & Management

The ILM Level 7 Certificate and Diploma in Leadership and Management are designed for senior managers and leaders seeking to develop themselves as leaders and managers, who recognise they must satisfy various stakeholders and who want to invest in their own personal brand.

They are looking to make the best use of resources, understand the need to innovate and optimise performance. They may also have to present arguments for change, construct business cases, lead change implementation and evaluate the impact of that change.

Benefits for individuals

  • Know how to use an enquiry led evidence based approach to develop your leadership and management capability

  • Develop and enhance your personal brand

  • Develop, implement and evaluate high-level, strategic, business cases

  • Embed your leadership and management development in real work

    Benefits for employers

    • Senior leaders and managers who have the ability to think and act strategically
    • Senior leaders and managers who make informed evidence based decisions
    • Motivated staff who can create and maintain a high performance culture
    • Senior team members who are self-aware and take responsibility for self-development

    The Certificate in Leadership and Management consists of one, flexible, mandatory unit that allows the learner to identify and work on the areas of leadership and management development specific to their own work context and of particular interest and relevance.

    The Diploma in Leadership and Management consists of two additional mandatory units. The first focuses on presenting arguments for change, constructing business cases and leading change implementation, the second on the creation and maintenance of high performance cultures. The Diploma is 60 credits which is equivalent to a PG Certificate and one third of a Masters in most UK university business schools.

 

L3 Leadership and Management

The Level 3 Award, Certificate and Diploma in Leadership and Management are ideal for individuals who have management responsibilities but no formal training and are serious about developing their abilities. They particularly support practising team leaders seeking to move up to the next level of management, and managers who need to lead people though organisational change, budget cuts or other pressures.

Benefits for individuals

  • Gain a range of key management skills and put them into practice in your own role

  • Build your leadership capabilities – motivate and engage teams, manage relationships

    confidently

  • Develop your leadership and management skills using your own knowledge, values and

    motivations

    Benefits for employers

  • Effective and confident first-line managers

  • Better relationships and communication in teams

  • Proven skills – to get this qualification, managers will need to show that they can transfer

    their new skills to your organisation

  • Managers with the tools to develop their own skills and abilities

    The qualifications are made up of a wide range of units covering core management skills such as understanding how to organise and delegate – plus skills in communication, team leadership, change, innovation and managing people and relationships. This flexibility in unit choice allows the qualification to be tailored to meet the needs of the individual and employer.

Credit Value Structure

• Level 3 Award in Leadership and Management 2 - 3 tutorials (4 credits)
• Level 3 Certificate in Leadership and Management 7 tutorials (13 credits)• Level 3 Diploma in Leadership and Management 18 tutorials (37 credits)

Award and Certificate tutorials

300 Solving Problems and Making Decisions – 2 credits 302 Planning Change in the Workplace – 2 credits
303 Planning and Allocating Work 
– 2 credits
307 Giving Briefings and Making Presentations 
– 2 credits 308 Understanding Leadership – 2 credits

309 Understand How to Establish an Effective Team – 1 credit
310 Understand How to Motivate to Improve Performance 
– 2 credits
311 Developing yourself and others 
– 2 credits
312/313 Understanding Conflict and Stress Management in the Workplace 
– 2 credits 317 Understanding Training and Coaching in the Workplace – 2 credits
319 Understanding Organising and Delegating in the Workplace 
– 1 credit
320 Managing Workplace Projects 
– 2 credits
321 Understanding Health and Safety in the Workplace 
– 2 credits
326 Understanding the communication process in the Workplace 
– 2 credits
334 Understanding and Developing Relationships in the Workplace 
– 2 credits

• For the Award choose 2 tutorials from the above list(credits must total 4)
• For the Certificate you will complete 7 tutorials from the above list (credits must total 13)• Optional level 2 units to choose from, speak to your training consultant for more

information

Diploma tutorials

Group 1

300 Solving Problems and Making Decisions – 2 credits
301 Understanding Innovation and Change in the Workplace 
– 2 credits
302 Planning Change in the Workplace 
– 2 credits
307 Giving Briefings and Making Presentations 
– 2 credits
308 Understanding Leadership 
– 2 credits
310 Understand How to Motivate to Improve Performance 
– 2 credits
311 Developing yourself and others 
– 2 credits
312 / 313 Understanding Conflict and Stress Management in the Workplace 
– 2 credits
317 Understanding Training and Coaching in the Workplace 
– 2 credits
319/303 Understanding Organising and Delegating in the Workplace/Planning and Allocating Work 
– Combined tutorial – 3 credits
320 Managing Workplace Projects 
– 2 credits
321 Understanding Health and Safety in the Workplace 
– 2 credits
326 Understanding the Communication Process in the Workplace 
– 2 credits
334 Understanding and Developing Relationships in the Workplace 
– 2 credits
339 Understanding Good Practise in Workplace Coaching 
– 3 credits
341 Leading and Motivating a Team Effectively 
– 2 credits

Group 2

400 Understanding the Management Role to Improve Management Performance - 4 credits 401 Planning and Leading a Complex Team Activity – 4 credits
403 Managing Risk in the Workplace 
– 3 credits
405 Developing People in the Workplace 
– 4 credits

406 Developing Your Leadership Styles – 4 credits (additional cost for the online questionnaire)
407 Understanding Financial Management 
– 3 credits
408 Management communication 
– 4 credits

(Other units to choose from please speak to the training consultant for more information)

• Minimum 37 credits
• Choice of optional units from Group 1 and 2• Maximum of 18 credits from Group 2

L3 Coaching and Mentoring

This qualification is designed for managers seeking to gain the skills, knowledge and confidence to coach and mentor people as part of their normal role. It’s also the ideal starting point for a career in coaching and mentoring.

Benefits for individuals

• Learn about coaching and mentoring as powerful development tools
• Understand the role and responsibilities of an effective coach and mentor
• Explore different coaching and/or mentoring models
• Develop practical skills, tools and techniques to support these models
• Put your new skills into practice- carry out supervised coaching and/or mentoring sessions• Analyse, assess and plan to improve your own coaching and/ or mentoring ability

Benefits for employers

  • Implement coaching and mentoring in your organisation

  • Benchmark your organisation’s coaching and mentoring practice against nationally recognised standards

  • Ensure the managers you develop as coaches and mentors are properly equipped with the skills, knowledge

    and ethical understanding they need

  • Create a coaching and mentoring culture in your organisation that means that all managers are able and

    willing to coach and mentor others and support their professional development

    There are two mandatory units in this qualification which focus on understanding good practice in workplace coaching and mentoring. They introduce what coaches and mentors do, the processes they follow and the qualities and abilities individuals need to be effective in these roles.

    The learners complete the qualification with two additional units. The first deals with reflecting on own skills as a coach or mentor in the workplace. And in second the learner plans and carries out 36 hours of either coaching or mentoring, with supervision and support.

    Rules of combination

    Learners must gain 16 credits to achieve this qualification with:• Two mandatory units (6 credits)
    • 10 credits from Group 1 or 10 credits from Group 2

    Mandatory units

    300 Understanding Good Practice in Workplace coaching (3 credits) 304 Understanding Good Practice in Workplace mentoring (3 credits)

    Group 1

    302 Undertaking an Extended Period of Coaching in the Workplace (7 credits) 303 Reflecting on Workplace Coaching Skills (3 credits)

    Group 2

    306 Undertaking an Extended Period of Mentoring in the Workplace (7 credits) 307 Reflecting on Workplace Mentoring Skills (3 credits)

L3 Leadership and Management 

Level 3 Certificate in Leadership and Management for the Construction and Built Environment Sector

These non-technical qualifications are aimed at team leaders, supervisors, foremen and site managers or anyone seeking to gain a thorough understanding of management and leadership principles to effectively lead, supervise and safely manage staff within the expanding built environment and construction industry.

The Certificate is suitable for practising team leaders and supervisors as well as those looking for promotion and/or for those identified through talent management programmes, the opportunity to formally develop and consolidate their skills through an industry benchmark qualification.

The construction units aim to develop core leadership and management, coaching, influencing, motivational, quality, productivity and people skills needed to drive forward projects and programmes of work in line with the sectors skills needs of major employers, contractors and projects.

Benefits for individuals

  • Supports you to obtain your White/Yellow - Academically Qualified Person CSCS Card by creating NVQ evidence

  • Get a solid grounding in the operation of constructions projects and programmes

  • Learn site and staff management principles

  • Managing and lead site safety and workplace behaviour

  • Develop skills to effectively lead, supervise and communicate to teams

    Benefits for employers

    • Ensure best practice in people and site management skills and techniques
    • Safer and more efficient use of physical, fiscal and human resources on site
    • Proven and demonstrated application of skills for tenders and major contracts
    • Compliance
    • Meeting the technical and competence needs of programmes and projects
    • Grant funded by C-Skills
    • Modules and path-way for level 3 Certificate
    • Managing own personal and technical development
    • Handling difficult situations
    • Achieving performance through people
    • Leadership and management practice for the construction and built environment sector• Delivery of site operation and logistics

    Cost £1695 +VAT per delegate

Contact details

Unit 5 Europa Way

Bracondale Business Park

Norwich

Norfolk

United Kingdom

NR1 2EN

 

Tel: +44(0) 1603 927050

24hr AP: +44(0) 7572 466938

E:    info@istq.co.uk

 

Alternatively, please use our contact form. 

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